Section 9 - Dispute Resolution
Section 1 - Mission Statement
Section 2 - Rules of Operation
Section 3 - Club Organization and Structure
Section 4 - Club Finances
Section 5 - Teams
Section 6 - Team Finances
Section 7 - Rules Relating to Parents/Guardians
Section 8 - Rules Relating to Players
Section 9 - Dispute Resolution

The following procedure shall apply in the event the Club is requested to resolve a dispute or complaint arising between a parent/guardian of a player and the Team:

The request for such resolution shall be in writing, it shall set out the issue(s) and arguments in reasonable detail and it shall be addressed to the General Manager unless urgency or circumstances require that another Club Official be contacted.

A copy of such request shall be given to the Team Head Coach or Team Manager and the Team shall have 5 days to deliver its written response to the parent/guardian and the Club, setting out its position in reasonable detail. The Club may extend the time for such response if it believes, acting reasonably, that additional time is needed.

The Club shall cause a meeting to be held of all interested parties as soon as practicable after receiving the Team’s response.

The parties shall attend such a meeting in person without legal counsel or other representation.

The Club shall issue a statement in writing setting out its decision, including the reason(s) relied upon in reaching its decision, within 10 business days following such meeting. The decision shall be binding upon all interested parties.


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